aec77's Privacy Policy

1 Introduction & Applicability

aec77 is a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") applies to aec77's website, mobile version, and any of our services where a user interacts with us directly.

By agreeing to the terms set out in this policy and starting to use aec77's services, you are considered to have given your consent to the collection and processing of your information. If you do not agree with this policy, please refrain from using our platform.

We may update this policy from time to time. If any significant changes are made, we will clearly announce them on the website. It is therefore in your interest to review this page regularly.

2 What Information We Collect

When you register on the aec77 platform, log in, or use any of our services, certain information may be collected. This information falls into two categories:

2.1 Information You Provide Directly

This includes information you provide yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport verification details (as part of the KYC process)
• Transaction information: deposit and withdrawal records (via bKash, Nagad, Rocket, Upay)
• Messages and information provided when contacting support

2.2 Automatically Collected Information

Certain technical information is collected automatically when you browse our platform:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration, page visit data, and click patterns
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

3 Purposes of Using Information

aec77 uses collected information only for the purposes listed below. We never sell your information to third parties.

3.1 Account Management

Information is used to create, verify, and maintain your account. This ensures that every account belongs to a real and eligible user.

3.2 Processing Financial Transactions

Information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information also helps enforce the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳800.

3.3 Security and Fraud Prevention

Information is used to ensure cybersecurity, prevent unauthorised access, and comply with anti-money laundering (AML) guidelines.

3.4 Customer Service

Our 24/7 live chat and email support team can assist you more effectively when they are able to verify the necessary information related to your account.

3.5 Platform Improvement

We analyse user experience to improve the quality of our services. This information is always used in an anonymised manner.

3.6 Age Verification

Our platform is for users aged 21 and above only. We verify the necessary information to enforce this requirement.

4 Cookies & Tracking Technologies

aec77 uses various types of cookies. Cookies are small text files stored in your browser that help our site deliver a more personalised experience.

4.1 Essential Cookies

These cookies are necessary for the core functions of the platform. They are essential for maintaining login sessions, processing secure transactions, and similar functions. Disabling these cookies will prevent the site from working properly.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language and theme), so you do not have to set them up again each time you log in.

4.3 Analytical Cookies

Information on which pages are visited most and where users spend the most time is collected to further improve the site experience. This information is anonymised and analysed in aggregate.

You have the option to disable cookies in your browser settings. However, doing so may limit certain services.

5 Sharing Information

aec77 never sells your personal information. However, limited information may need to be shared in certain cases to operate our services:

5.1 Payment Providers

To process financial transactions, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. These organisations operate under their own privacy policies.

5.2 Technology Service Partners

We work with certain service providers for game delivery and technical infrastructure management. They receive only the information needed for the specific service and are bound by our strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement authorities, or other legal obligations.

5.4 Business Transfers

In the event of a business merger or transfer, user information may also be transferred. In such cases, we will notify users in advance.

6 Data Protection Measures

aec77 applies industry-standard security measures to keep your information safe. The key components of our security framework are:

• SSL/TLS Encryption: All communication between our site and servers is secured with advanced SSL encryption, which prevents data theft or tampering.
• Secure Data Storage: Collected information is stored in encrypted form on secured servers.
• Access Controls: Only authorised staff can access user information, and only when required for a specific task.
• Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities.
• Two-Factor Authentication (2FA): Two-step verification is available for added security.
• Fair Play: Verified technology is used to ensure the fairness of game results.

However, no online system is 100% impenetrable. We strive to ensure the highest level of protection, but keeping your account password confidential is also your responsibility.

7 Data Retention Period

aec77 retains user information for as long as it is needed. Retention guidelines are as follows:

• All account information is retained while the account is active.
• Financial transaction records are kept for a defined period after account closure to meet relevant legal obligations.
• Certain information may be retained for an extended period as needed for fraud prevention.
• Anonymised data from analytical cookies is retained for long-term service improvement.

You may request the permanent closure of your account. After that, we will delete or anonymise all your personal information, except where required to meet legal obligations.

8 Your Rights as a User

As a user of aec77, you have the following rights over your personal information:

8.1 Right to Access

You may request to view the information we hold about you. We will provide a copy of that information within a reasonable timeframe.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request that they be corrected. Ensuring accurate information is in the interest of both parties.

8.3 Right to Erasure

Under the "right to be forgotten", you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. You also have the right to opt out of marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We consider all requests with respect.

9 Protection of Minors

aec77's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10 Third-Party Services

Our platform features content from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third-party services are governed by their own privacy policies.

aec77 is not responsible for the data practices of these third parties. We recommend reviewing their own privacy policies before using their services.

For payments, the privacy policies of bKash, Nagad, Rocket, and Upay apply. We only share with these providers the information necessary to complete transactions.

11 Policy Changes and Updates

aec77 reserves the right to change this privacy policy as needed. If any significant changes are made to the policy, we will:

• Post a clear notice on the website.
• State the date of the change.
• Notify registered email addresses where necessary.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions about this privacy policy or any requests regarding your information, please contact our support team.