All answers to your questions about aec77 in one place
Bonuses, withdrawals, deposits, and accounts — whatever questions you have on any topic, you will find clear and detailed answers on this page.
We created this FAQ page to make the aec77 experience as easy and transparent as possible. From the welcome bonus to the withdrawal process, depositing with bKash or Nagad, or forgetting your password — answers to everything are laid out below. If you still have questions, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Welcome Bonus
aec77's welcome bonus has a wagering requirement of 20x, and it is calculated only on the bonus amount — not the deposit amount. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before you can withdraw the bonus winnings. Once this condition is met, the bonus winnings can be withdrawn from your account.
After receiving the welcome bonus, the wagering must be completed within a set time limit. If this time limit passes, any unused bonus is automatically cancelled. To know the exact validity period, read the terms and conditions carefully when claiming the bonus, or ask us on live chat.
After opening a new account at aec77, the welcome bonus is automatically added to your account on your first deposit. Deposit a minimum of ৳200 and receive a 100% bonus of up to ৳8,000. For example, deposit ৳1,000 and get a ৳1,000 bonus — your total balance will be ৳2,000. No separate code is required.
Yes, you can cancel a bonus while it is still active. However, cancelling the bonus will also cancel any winnings earned with it. To cancel a bonus, contact our live chat support — the team will help you complete the process.
No, the welcome bonus can only be received once per player. It applies to the first deposit only. Attempting to claim the bonus by opening multiple accounts may result in those accounts being closed. Please follow the rules and help maintain a fair environment.
aec77's welcome bonus is capped at a maximum of ৳8,000. If you deposit ৳18,000, your bonus will be ৳8,000 — making your total balance ৳26,000. Even though 100% of ৳18,000 would be ৳18,000, the cap means the extra amount is not added as a bonus.
Withdrawal Questions
Yes, for security purposes aec77 only processes withdrawals to a mobile wallet registered in the player's own name. Withdrawals to someone else's bKash, Nagad, Rocket, or Upay number are not possible. This is to prevent fraud and ensure the safety of your funds.
Yes, at aec77 you can request a withdrawal at any time — at night, early morning, or on weekends. Our system runs 24/7. Withdrawals are generally completed within 10 to 45 minutes. A slight delay during peak hours is normal.
Yes, but you must first meet the wagering requirement. Once you have placed bets equal to 20 times the bonus amount, the bonus winnings become withdrawable. The minimum withdrawal amount is ৳800. If wagering is not complete, only the deposit portion may be withdrawn.
At aec77, withdrawals are generally completed within 10 to 45 minutes. This applies to all methods — bKash, Nagad, Rocket, and Upay. After submitting a withdrawal request, you will receive a confirmation message, and once processed, the funds will be sent directly to your wallet.
If your withdrawal request is pending, wait up to 45 minutes as usual. If it is still not resolved after that, contact our 24/7 live chat and provide your transaction details. The team will look into it promptly and resolve the issue. Pending status can sometimes occur if verification details are not correct.
Deposit Questions
Log in to aec77, go to the deposit page, and select Nagad as your payment method. Enter the amount (minimum ৳200), then send money from your Nagad app to the number provided. Enter the reference number correctly — your account balance will be updated shortly.
On the deposit page, select bKash and enter the amount (minimum ৳200). The system will show a bKash number — send money to that number from your bKash app or via *247#, then enter the transaction reference number in the correct field. Without the reference number it is difficult to verify the deposit, so it is important to enter it correctly.
If the deposit has not appeared, first wait 5-10 minutes — there can sometimes be a slight delay due to network issues. If it is still not resolved after that, contact live chat and have the transaction screenshot and transaction ID ready. Providing that information will allow the support team to verify and resolve the issue quickly.
aec77 currently supports Bangladesh's four most popular mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. Deposits are not accepted through any method other than these four.
The minimum deposit amount at aec77 for any payment method is ৳200. This is the same for all methods — bKash, Nagad, Rocket, and Upay. Deposits below this amount are not possible and the request will be automatically rejected.
Account & Login
Use the "Forgot Password" option on the login page. Enter your registered phone number or email — after verification, you will be able to reset your password. If you have trouble with that method, contact live chat and the support team will help you recover your account after verifying your identity.
Some common reasons for login issues are: entering the wrong password multiple times (the account may be temporarily locked), browser cache issues, or a weak internet connection. First, refresh the page and try again with the correct details. If the problem persists, contact live chat support.
No, under aec77's rules only one account is permitted per person. If multiple accounts belonging to the same person are found, they may be closed and the balance may be forfeited. This rule is strictly enforced to ensure fair play.
Yes, some information can be updated directly from the account settings. However, changing important details such as your name or phone number may require identity verification. In that case, contact live chat — the support team will guide you through the correct process.
Still have questions? We are ready to help
If the answers above have not resolved your issue, contact us directly. Support is available 24 hours a day, 7 days a week in both Bengali and English.
Contact us by email
[email protected]
Or speak to us directly on live chat
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